Refund Policy
RETURN POLICY – GRACE'S COPPER
Last updated: August 5, 2025
Grace's Copper is committed to providing all our customers with exceptional service and a satisfying shopping experience. Our return policy has been carefully designed to ensure your satisfaction, subject to certain conditions. Please read the following guidelines carefully.
GUARANTEED 100% RETURN RIGHT FOR NEW PRODUCTS
We offer a guaranteed full refund for all new products, excluding sale items. Discounted products are not covered by this guarantee.
NO REFUNDS FOR SALE ITEMS
Items purchased during sales or promotional discount campaigns cannot be returned or exchanged. These purchases are considered final and cannot be returned, even if the size is incorrect.
RETURN SHIPPING
Customers are responsible for all shipping costs associated with returning an item. Returns are sent directly to our international supplier, and Grace's Copper does not reimburse these costs or cover any additional expenses related to the return process.
RETURN REQUEST DEADLINE
Returns must be requested within a maximum of 30 days after receiving the item. Returns requested after this period will not be accepted.
EXCHANGES FOR SALE ITEMS
Sale items cannot be exchanged, even if the size is incorrect. We strongly recommend checking the size carefully before placing your order.
100% GUARANTEE FOR DEFECTIVE ITEMS
We offer a full guarantee for all items with manufacturing defects. In these cases, you may request a full refund or an exchange.
ORDER CANCELLATION
Cancellation requests can be made within 15 minutes after placing your order. After this period, the order is automatically processed and can no longer be cancelled.
RETURN PROCESS
To initiate a return, please send an email to our customer service team. Once your return request has been approved, you will receive detailed instructions on how to complete the return process.
REQUIRED RETURN FORM
Returns will not be processed without a correctly completed return form. Please always include the return form inside your return package.
FINAL NOTES
At Grace's Copper, customer satisfaction is our priority. By following our return policy, we aim to ensure a fair, clear, and efficient return process.
For any questions, please contact our customer service team.