Shipping Policy

 

SHIPPING POLICY – GRACE'S COPPER

Grace's Copper is committed to providing you with a safe, transparent, and reliable shopping experience. Below you will find all information regarding our shipping methods, delivery times, and applicable conditions within Sweden and the European Union.

1. SHIPPING AREAS

We ship to:

  • Mainland Sweden

  • Gotland and Öland

  • Other Scandinavian countries

  • European Union countries

In certain regions, such as Italian islands, Ceuta, and Melilla, customs fees or additional customs procedures may apply.

2. DELIVERY TIMES

Our products are carefully prepared and shipped as soon as possible.

  • Sweden: 5–15 business days

  • Scandinavia: 7–20 business days

  • European Union: 7–20 business days

These delivery times are estimates and may vary depending on order volume, local holidays, customs procedures, or logistical delays.

3. SHIPPING COSTS

  • Sweden: Standard shipping rate

  • Gotland, Öland, and other Scandinavian regions: Additional shipping charges may apply depending on distance or customs requirements

  • European Union: Shipping costs depend on the destination country

The exact shipping cost will always be displayed before you complete your purchase.

4. ORDER PROCESSING

  • All orders are processed Monday through Friday.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email and, once your order has been shipped, a tracking number.

5. ORDER TRACKING

Once your order has been shipped, you will receive a tracking link that allows you to follow the progress of your package through the applicable courier service.

6. SHIPPING ADDRESS

Customers are responsible for ensuring that the shipping address provided is correct and complete.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for the additional cost of reshipping the order.

7. LOST OR DAMAGED SHIPMENTS

Grace's Copper will assist with issues that occur during transit.

  • If your order arrives damaged, please contact us within 48 hours and provide clear photos of the damage.

  • If your order does not arrive, we will investigate the shipment with the courier and provide an appropriate solution, such as a replacement or refund.

8. CUSTOMS AND TAXES

For deliveries to certain regions, including Italian islands, Ceuta, Melilla, or other destinations where customs procedures apply, the customer may be responsible for:

  • Local taxes, including VAT or similar charges

  • Customs clearance fees

  • Import duties, where applicable

These costs are not included in the product price unless otherwise stated.

9. CONTACT

If you have any questions regarding your shipment, please contact our customer service team.

We will respond as soon as possible.

10. POLICY UPDATES

Grace's Copper reserves the right to update this Shipping Policy whenever necessary.

The most current version will always be available on our website.