Privacy Policy

 

PRIVACY POLICY – GRACE'S COPPER

1. DATA CONTROLLER

Grace's Copper

2. PERSONAL INFORMATION WE COLLECT

We collect the information necessary to provide you with a safe and efficient shopping experience. This includes:

2.1 Information You Provide

  • First and last name
  • Postal address
  • Phone number
  • Email address
  • Payment information (always processed through secure payment platforms)
  • Information submitted through contact forms or subscriptions

2.2 Information Collected Automatically

  • IP address
  • Browser and device information
  • Cookies and similar technologies
  • Browsing activity on our website

3. PURPOSE OF DATA PROCESSING

We use your information to:

  • Process and manage your orders and deliveries
  • Create and manage your customer account
  • Send order confirmations and shipping updates
  • Respond to questions and customer support requests
  • Send newsletters and promotional offers (only with your consent)
  • Prevent fraud and maintain platform security
  • Improve the user experience and optimize our website

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on:

  • Performance of a contract (order processing, delivery, and returns)
  • Your consent (newsletter subscriptions and marketing communications)
  • Legitimate interests (security improvements and fraud prevention)
  • Compliance with legal obligations

5. MARKETING COMMUNICATIONS

You will only receive marketing communications if:

✔ You have voluntarily subscribed

OR

✔ You have provided your consent during checkout

You can unsubscribe at any time by using the unsubscribe link included in our emails.

6. SHARING DATA WITH THIRD PARTIES

We only share your information with service providers that are necessary for operating our store, including:

  • Shipping and delivery providers
  • Secure payment providers such as Stripe, PayPal, and similar services
  • Website hosting and analytics providers
  • Email marketing services, where applicable

These service providers process personal data on our behalf and are required to comply with applicable data protection regulations.

7. DATA RETENTION

We retain your personal information:

  • While you maintain an active account
  • For as long as necessary to comply with legal obligations, including accounting and tax requirements
  • Until you request deletion, unless we are legally required to retain certain information

8. YOUR RIGHTS

You may exercise the following rights at any time:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your personal data
  • Restriction of processing
  • Objection to marketing communications
  • Data portability

To exercise any of these rights, please contact our customer service team.

We aim to respond to valid requests within 30 days.

9. DATA SECURITY

We use appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption
  • Secure payment protocols
  • Internal access controls
  • Security monitoring designed to prevent unauthorized access

However, no online platform or transmission method can guarantee absolute security.

10. COOKIES

We use first-party and third-party cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyze website traffic
  • Display personalized content or advertising

You can manage or disable cookies through your browser settings.

11. CHANGES TO THIS POLICY

Grace's Copper may update this Privacy Policy from time to time to comply with applicable regulations or reflect improvements to our services.

The most recent version will always be published on this page.

12. CONTACT

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact our customer service team.